Integração CNova
Integração Magalu
Integração Mercado Livre
Integração Reclame Aqui
Integração Shopee
Integração Amazon(Em breve)Integração CNovaIntegração MagaluIntegração Mercado LivreIntegração Reclame AquiIntegração ShopeeIntegração Amazon(Em breve)Order data, product information and conversation history available in the sidebar — right next to the ticket.
No need to open the Shopee panel. No lost context.
Without integration, every support interaction requires opening the Shopee platform, finding the order, copying data and returning to Zendesk. A fragmented process that increases response time and the risk of errors.
Agents must access the Shopee platform to see basic order data while handling tickets in Zendesk, duplicating the effort.
Finding the right order, product and conversation history takes time that should be dedicated to resolution.
Messages exchanged with the buyer on Shopee don't appear on the Zendesk ticket, forcing agents to switch between platforms.
Without access to the product, price and history, agents respond less accurately, increasing rework and dissatisfaction.
That's where Conciex Channels centralizes all Shopee information directly in the Zendesk sidebar.
Order and product data available directly in the Zendesk sidebar
Message history with the buyer without having to access Shopee
Buyer information visible alongside each ticket
Full context for every interaction — no platform switching
With order, product and history data available in the sidebar, agents respond without opening another platform.
Full product and conversation context eliminates generic responses and reduces rework.
Less time per interaction means more volume without growing the team — or the same team resolving more.
Centralized information reduces errors, duplicate lookups and unnecessary follow-ups with buyers.
| Situation | Without Conciex Channels | With Conciex Channels |
|---|---|---|
| Order data | Manual access to Shopee platform | Available in Zendesk sidebar |
| Product data | Manual search by SKU and product | Image, title, price and SKU in sidebar |
| Conversation history | Only visible in Shopee | Accessible directly in the ticket |
| Resolution history | Separate query on the platform | Integrated into the support workflow |
| Response deadlines | No visibility in Zendesk | Full context for fast responses |
Conciex Channels connects to the main marketplaces and sales channels.
Complaints, questions and MELI messages with full actions directly in the Zendesk sidebar.
Order, product and Shopee conversation history data available in the Zendesk sidebar.
Manage CNova tickets — Casas Bahia and Ponto Frio — with full data integrated into Zendesk.
Magazine Luiza tickets centralized in Zendesk with full order and customer context.
Complete complaint management with public replies, private messages and mediation without leaving Zendesk.
Coming soonAmazon integration in development. Soon you'll be able to manage orders and messages directly in Zendesk.
Schedule a demo and discover how Conciex Channels eliminates platform switching in Shopee support.