Integração CNova
Integração Magalu
Integração Mercado Livre
Integração Reclame Aqui
Integração Shopee
Integração Amazon(Em breve)Integração CNovaIntegração MagaluIntegração Mercado LivreIntegração Reclame AquiIntegração ShopeeIntegração Amazon(Em breve)Complaints, questions and messages from Mercado Livre handled in the same support flow.
No switching systems. No lost contacts.
Agents switch between Zendesk and Mercado Livre dozens of times a day. Every switch costs time, causes errors and delays responses.
Agents leave Zendesk, access ML, check updates and return to the ticket. A valueless repetition that consumes the operation's time.
Without order data beside the ticket, agents must look up another platform before being able to respond accurately.
Mercado Livre sets strict deadlines for support. Missing those deadlines in Zendesk puts seller reputation and case resolution at risk.
Handling tickets without full order data increases the risk of wrong responses, rework and potential damage to seller reputation.
That's where Conciex Channels centralizes complaints, questions and messages in a single flow — inside Zendesk.
Conciex Channels connects Mercado Livre to Zendesk. When an interaction arrives, a ticket is created automatically — with all order data available in the sidebar.
Order and status visibility in the ticket
Centralization of multiple marketplaces
Operational actions without leaving Zendesk
Automatic ticket creation with pre-filled due dates
Conciex Channels covers the three main Mercado Livre interactions, each with specific information and actions in the sidebar.
Reason, history and status of the complaint available directly beside the ticket.
Process the refund without leaving Zendesk, with immediate visual feedback of the action.
Request Mercado Livre mediation directly from the sidebar when needed.
Reply to the buyer or contact the marketplace without switching screens.
Notify Mercado Livre about the delivery directly within the ticket flow.
Every action is sent directly to Mercado Livre via API. Agents receive immediate visual confirmation and the ticket is updated automatically.
Initiate the buyer's refund directly from the sidebar, with send confirmation.
Open a mediation process with Mercado Livre directly from the ticket without leaving Zendesk.
Send messages to the buyer directly from the sidebar, with full history visible.
Communicate with Mercado Livre about the complaint directly through the support flow.
Notify Mercado Livre about the delivery status directly from the ticket.
Conciex Channels reduces rework, speeds up decisions and keeps the team focused on what really matters: resolving the customer.
Agents resolve complaints, questions and messages without leaving Zendesk. Average handle time drops with less switching between systems.
With order and product data available in the sidebar, agents act with more confidence and less chance of error.
Full ticket overview segmented by channel and store. Due dates filled automatically, preventing SLA breaches.
Zendesk permissions and flows maintained. Conciex Channels operates within the rules already set by the operation.
Higher ticket volumes without increasing operational complexity. The operation grows without depending on new systems.
Faster responses and efficient handling reduce negative reviews and protect the store's score on Mercado Livre.
Conciex Channels connects to the main marketplaces and sales channels.
Complaints, questions and MELI messages with full actions directly in the Zendesk sidebar.
Order, product and Shopee conversation history data available in the Zendesk sidebar.
Manage CNova tickets — Casas Bahia and Ponto Frio — with full data integrated into Zendesk.
Magazine Luiza tickets centralized in Zendesk with full order and customer context.
Complete complaint management with public replies, private messages and mediation without leaving Zendesk.
Coming soonAmazon integration in development. Soon you'll be able to manage orders and messages directly in Zendesk.
Schedule a demo and discover how Conciex Channels centralizes Mercado Livre support in a single flow.