Integração CNova
Integração Magalu
Integração Mercado Livre
Integração Reclame Aqui
Integração Shopee
Integração Amazon(Em breve)Integração CNovaIntegração MagaluIntegração Mercado LivreIntegração Reclame AquiIntegração ShopeeIntegração Amazon(Em breve)Complete complaint data and solution application in a single flow — inside Zendesk.
Your operation for Casas Bahia and Ponto Frio, simpler and more efficient.
All managed in a single Zendesk environment
Sem o Conciex Channels, o operador precisa acessar o sistema da CNova, copiar os dados, retornar à Zendesk e registrar a tratativa em ambos os sistemas. Isso gera retrabalho e atendimento mais lento.
With information spread between CNova and Zendesk — two processes per ticket, multiplying resolution time.
Without integration, information like order numbers, complaint reasons, and buyer data must be copy-pasted manually, causing errors and delays.
Without Conciex Channels, agents must access Casas Bahia and Ponto Frio separately, without centralized information to track and resolve tickets.
Every system switch increases resolution time — the impact is direct on reputation and customer satisfaction.
É nesse cenário que o Conciex Channels concentra consulta e resolução em um único fluxo — dentro da Zendesk.
The Conciex Channels sidebar for CNova organizes the most important complaint information so the agent understands the case and acts with confidence — all on the same ticket screen.
Origin channel: Casas Bahia or Ponto Frio identified automatically
Complete complaint data: reason, order, product, value and status
Buyer data accessible without external query
Solution applied directly from the app interface
The CNova integration goes beyond data lookup — it lets agents apply the solution directly from the sidebar, closing the service cycle without ever leaving Zendesk.
Agent opens the ticket
The sidebar automatically loads CNova complaint data — reason, order, product, and history.
Analyzes the case context
With information available in the sidebar, the agent understands what happened before acting, reducing resolution errors.
Selects the appropriate solution
The solution interface appears in the sidebar. The agent picks the correct solution and adds the necessary details.
Confirms and finalizes
The solution is sent to CNova via API with immediate visual feedback. The ticket is updated with the action record.
Every field available in the sidebar was selected to give the agent the context needed for a fast and accurate resolution.
Lookup and resolution in a single flow eliminate manual steps and reduce average resolution time for CNova complaints.
With complete complaint data in the sidebar, agents choose the correct solution without guessing or external lookups.
Both brands managed in the same Zendesk environment, with channel-segmented view and consistent organization.
No manual data copying between systems. The sidebar loads information automatically and the solution is sent directly to CNova.
More complaint volume without increasing operational complexity. The flow stays simple even as the business grows.
Conciex Channels operates within Zendesk permissions and rules — no parallel solutions or fragile integrations outside the ecosystem.
Conciex Channels connects to the main marketplaces and sales channels.
Complaints, questions and MELI messages with full actions directly in the Zendesk sidebar.
Order, product and Shopee conversation history data available in the Zendesk sidebar.
Manage CNova tickets — Casas Bahia and Ponto Frio — with full data integrated into Zendesk.
Magazine Luiza tickets centralized in Zendesk with full order and customer context.
Complete complaint management with public replies, private messages and mediation without leaving Zendesk.
Coming soonAmazon integration in development. Soon you'll be able to manage orders and messages directly in Zendesk.
Schedule a personalized demo and see how Conciex Channels transforms CNova complaint management in your operation.