Integração CNova
Integração Magalu
Integração Mercado Livre
Integração Reclame Aqui
Integração Shopee
Integração Amazon(Em breve)Integração CNovaIntegração MagaluIntegração Mercado LivreIntegração Reclame AquiIntegração ShopeeIntegração Amazon(Em breve)Public response, private message, mediation and evaluation — all in a single flow inside Zendesk.
Your brand's reputation starts with response time.
Without integration, managing RA means opening another platform, copying data, writing the response in a different system and saving. Every step adds time — and on RA, time is reputation.
Agents switch between Zendesk and the Reclame Aqui platform for each complaint, doubling effort and increasing the risk of errors.
The response deadline is not visible on the ticket, only on the Reclame Aqui platform — and time runs in the background.
Managers can't separate complaints by store and track each one's indicators in a centralized way.
Consumers who file complaints on RA expect a quick response. A slow response directly impacts the Google score and brand reputation.
That's where Conciex Channels converts all Reclame Aqui actions into a single flow — inside Zendesk.
When a complaint arrives on Reclame Aqui, Conciex Channels automatically creates the ticket in Zendesk with complaint data, complainant information and the response deadline pre-filled.
Reclame Aqui
Complaint published by the customer
Conciex Channels
Captures, formats and routes
Automatic ticket
Created with context and visible deadline
Agent acts
Responds from within Zendesk
Case resolved
Rating updated. Reputation protected.
Reclame Aqui
Complaint published by the customer
Conciex Channels
Captures, formats and routes
Automatic ticket
Created with context and visible deadline
Agent acts
Responds from within Zendesk
Case resolved
Rating updated. Reputation protected.
The Conciex Channels sidebar converts all native RA complaint actions. The agent resolves each action without leaving the platform.
Send the official response directly on the RA complaint, without leaving the Zendesk ticket.
Communicate privately with the complainant to gather additional information or negotiate a solution.
Start the mediation process directly from the ticket when direct negotiation is not enough.
Trigger the blocking of undue complaints directly from Zendesk, without accessing another platform.
Ask the customer for a resolution rating directly through the service flow.
In addition to service actions, Conciex Channels offers complete operational visibility of Reclame Aqui complaints directly in Zendesk.
Automatic ticket creation
Each complaint received on RA generates a ticket in Zendesk, without manual interruption.
Deadline filled automatically
The RA response deadline is automatically filled in the ticket's due date field, ensuring SLA visibility.
View segmented by store and channel
Ticket flow organized by marketplace, store or channel for operations with multiple brands.
Complete complaint information in the sidebar
Reason, interaction history and complainant data available for immediate reference.
Without opening another platform, agents respond directly through Zendesk, reducing response time to Reclame Aqui.
On-time response, full context and no lost information — what RA directly evaluates in the brand's reputation.
RA response deadline visible on the ticket and filled automatically — with no additional configuration needed.
Public response, private message or mediation — each situation with the right communication channel.
Operation with more than one brand or store — everything segmented by store, with less operational effort.
Ticket created automatically, data always available and direct actions — less time on the platform, more time resolving.
Conciex Channels connects to the main marketplaces and sales channels.
Complaints, questions and MELI messages with full actions directly in the Zendesk sidebar.
Order, product and Shopee conversation history data available in the Zendesk sidebar.
Manage CNova tickets — Casas Bahia and Ponto Frio — with full data integrated into Zendesk.
Magazine Luiza tickets centralized in Zendesk with full order and customer context.
Complete complaint management with public replies, private messages and mediation without leaving Zendesk.
Coming soonAmazon integration in development. Soon you'll be able to manage orders and messages directly in Zendesk.
Schedule a demo and understand how Conciex Channels transforms Reclame Aqui service into an efficient operation.