Integração CNova
Integração Magalu
Integração Mercado Livre
Integração Reclame Aqui
Integração Shopee
Integração Amazon(Em breve)Integração CNovaIntegração MagaluIntegração Mercado LivreIntegração Reclame AquiIntegração ShopeeIntegração Amazon(Em breve)Check order, product and protocol data in the sidebar — right next to the ticket.
Select and apply the solution without leaving the support environment.
Agents handling Magalu face a recurring problem: the information they need lives in separate systems, far from the ticket.
Order, product, protocol and SLA data live in different systems. Finding them during a ticket requires constant screen switching and disrupts the workflow.
Lack of immediate context increases analysis and response time. Agents must investigate before acting — and every second matters when SLA is involved.
Without the right information, the risk of applying the wrong solution, generating a new interaction or requesting data that should already be at hand grows significantly.
Every ticket demands operational effort that should be minimal. Switching between systems drains the team and prevents scaling ticket volume with the same quality.
That is exactly the scenario where Conciex Channels organizes all Magalu information in the sidebar — next to the ticket, inside Zendesk.
Conciex Channels integrates Magalu directly into Zendesk. The complaint arrives as a ticket, the sidebar presents full context, and the agent applies the solution — without leaving the support environment.
The complaint arrives integrated into the Zendesk workflow
The sidebar presents the key data for the case
The agent selects and applies the appropriate solution
The action is sent with visual confirmation of completion
Complaint generated by the buyer
Integration delivers the context
Ticket created with sidebar active
Solution applied without switching systems
The Conciex Channels sidebar for Magalu organizes information into clear sections — from complaint identification to order and product data.
Protocol, type, status and service channel visible from the start
Responsible queue, SLA and organization in the same panel
Order, delivery and product data accessible in the sidebar
Attachments and cancellation information when applicable
Every field available in the sidebar reduces search time and increases agent confidence in decision-making.
In addition to viewing complaint data, agents execute the appropriate solution directly in the app interface. No system switching. With visual confirmation of completion.
Cancels the order with prior validation of the dispatch status, without accessing Magalu's backoffice.
Communicates the delivery date of the replacement part or accessory directly from the ticket sidebar.
Validates and confirms the delivery address with the customer within the support flow itself.
A complete list of Conciex Channels capabilities for Magalu available for your operation.
Protocol, type, status and channel available the moment the ticket is opened. No manual search needed.
Responsible queue, SLA deadline and organization displayed clearly so agents prioritize and act within the right timeframe.
Order ID, delivery, product name and SKU available in the sidebar — without accessing the Magalu backoffice.
Cancellation, new part shipment or address confirmation applied by the agent directly in the app interface, no additional systems.
JPG, PNG and PDF formats can be included directly in the resolution flow, enriching the handling record.
Agents can add internal notes during handling, ensuring traceability and context for future interactions.
| SITUATION | WITHOUT CONCIEX CHANNELS | WITH CONCIEX CHANNELS |
|---|---|---|
| Complaint data | Manual search in the Magalu panel | Available in the Zendesk sidebar |
| Order and product data | Opening another tab or system | ID, delivery, SKU and product in the sidebar |
| SLA control | Manual check outside Zendesk | Deadline visible in the sidebar itself |
| Solution application | Access to the Magalu backoffice | Direct selection and submission via sidebar |
| System switching | Multiple tabs and open sessions | Everything in a single environment |
| Handling standardization | Each agent acts differently | Guided and standardized flow via the app |
Conciex Channels connects to the main marketplaces and sales channels.
Complaints, questions and MELI messages with full actions directly in the Zendesk sidebar.
Order, product and Shopee conversation history data available in the Zendesk sidebar.
Manage CNova tickets — Casas Bahia and Ponto Frio — with full data integrated into Zendesk.
Magazine Luiza tickets centralized in Zendesk with full order and customer context.
Complete complaint management with public replies, private messages and mediation without leaving Zendesk.
Coming soonAmazon integration in development. Soon you'll be able to manage orders and messages directly in Zendesk.
Schedule a demo and see the complete context of Magalu complaints inside your Zendesk operation — without leaving your service environment.