Built for operations that need to talk to customers at the right moment, without leaving the support workflow.
Bulk sends, automations and one-to-one messages via WhatsApp, SMS and Email, with history, control and metrics inside Zendesk.
Conciex Messaging was built for operations that need to communicate with customers proactively, without losing control, history, or service context.
It operates exactly at the moments when communication stops being one-to-one and starts requiring scale, consistency, and governance — all within Zendesk.
Scalable communication without losing control
Operations that need to send messages to many customers at the same time, while maintaining traceability, approval, and history within the support workflow.Messages at the right moment
Automatic or manual sends based on context, status, or operational needs — without relying on external tools or parallel processes.Integrated multichannel support
WhatsApp, SMS, and Email centralized in Zendesk, allowing teams to work in a single flow with a complete view of customer communication.Management, metrics, and governance
Control of sends, reads, status, and performance, with visibility for operational teams and leadership, ensuring data-driven decisions.This is where Conciex Messaging stops being just message delivery and becomes part of the support strategy.
A simple way to communicate with customers at scale, without leaving Zendesk.
Conciex Messaging was designed to follow the real operational workflow.
From message creation to results tracking, everything happens inside Zendesk, with control, history, and visibility
for the entire team.
Create individual, automated, or bulk messages based on operational context — ticket status, service type, or business needs.
Send messages via WhatsApp, SMS, or Email while keeping all communication recorded in Zendesk along with the ticket history.
The team doesn’t need to switch tools or lose customer context.
Gain visibility into delivery status, approvals, and failures, ensuring governance even at large communication scales.
Ideal for operations that require consistency, security, and traceability.
Track delivery, read, and performance metrics directly in Zendesk, turning communication into data for decision-making.
All without leaving Zendesk.
Operational communication
Maintenance notices, service disruptions, process changes, or critical announcements sent to many customers at once.Billing, status, and notifications
Automatic updates on status, due dates, confirmations, or recurring information, fully traceable in Zendesk.Campaigns and one-off actions
Controlled message sends to specific audiences without losing governance or support context.High-volume operations
Teams that need to scale communication without losing control, history, or standardization.Conciex Messaging was designed for operations that need to maintain standards, security, and traceability, even at scale.
Every message follows clear approval rules, status control, and historical records within Zendesk.
Approval workflows to prevent unintended sends
Full traceability of messages, statuses, and failures
Standardized communication across teams and channels
Operational security, even in high-volume campaigns
Conciex Messaging centralizes message sending via WhatsApp, SMS, and Email directly inside Zendesk.
No parallel integrations, no tool switching, and no loss of ticket history.
SMS
Zendesk (native)