Visual Management of Zendesk Tickets with Kanban
Manage demands, projects, and operational activities in a Kanban board integrated with Zendesk.
Track work progress, connect tasks to tickets, and keep everyone aligned from start to finish.
Manage demands, projects, and operational activities in a Kanban board integrated with Zendesk.
Track work progress, connect tasks to tickets, and keep everyone aligned from start to finish.
Conciex Kanban was created for teams that need to organize operational demands without losing the connection to tickets, service context, and the reality of daily operations.
It connects planning, execution, and tracking — all within Zendesk.
Work organization beyond the ticket
Turn tickets into actionable tasks, organized by stages, owners, and priorities — without losing service context.Clear visibility into operational progress
Visualize bottlenecks, ongoing tasks, and completed deliveries on a single board, enabling faster day-to-day decisions.Alignment across teams and activities
Connect support, operations, product, or back office within the same workflow, reducing rework and misalignment.
Execution fully integrated with Zendesk
Manage tasks directly within the tool your team already uses, without switching between external tools or parallel workflows.More clarity for those who execute. More control for those who lead.
Tasks connected to tickets
Planning and execution in the same workspace
More visibility for teams and leadership
Less rework, smoother operations
Conciex Kanban was designed for teams that need to organize real operational demands, deal with constantly changing priorities, and stay connected to customer support.
It adapts to the pace of operations without locking processes in or creating unnecessary bureaucracy.
Demands that originate from support
Create tasks directly from tickets while preserving context, history, and priority from the very beginning.Clear and flexible prioritization
Reorganize activities based on urgency, impact, or team capacity — without losing visibility of the bigger picture.Well-defined responsibilities
Assign owners, track progress, and avoid tasks getting “lost” or left without accountability.Less noise, more execution
Fewer parallel alignments and more focus on what needs to be done now.Organization that follows the pace of operations — not the other way around.
As operations grow, more demands emerge, more people get involved, and dependencies between teams increase.
Conciex Kanban helps maintain predictability, organization, and clarity — even in high-volume scenarios.
Workflow visibility
Track ongoing tasks, bottlenecks, and completed deliveries in real time.Priority control
Understand what is urgent, what is stalled, and what can wait — without micromanaging the team.Coordination across multiple teams
Product, operations, support, and back office working within the same workflow, with clear responsibilities.Less improvisation, more predictability
Decisions based on what is actually happening, not on assumptions.Crescimento com clareza. Escala com previsibilidade.
Native integration
Runs directly within the Zendesk environment, without parallel tools or disconnected workflows.Permissions and governance
Respects roles, access levels, and responsibilities defined within the operation.Built for real operations
Scalable for multiple teams, high request volumes, and different levels of operational maturity.Consistent team experience
Less learning curve, higher adoption, and fewer day-to-day errors.Integrated, clear operational management — inside Zendesk.